Experience: Management BiosPremiere Response's top management each has over 20 years experience in Consumer Affairs industry with broad backgrounds in customer service, marketing and quality assurance.
We take a holistic and consultative approach to your programs, bringing you best practices and creative, flexible solutions.
When you work with Premiere Response you are working with some of the best and most experienced consultants in the industry.
Beth Ziff - VP OperationsBeth is the VP Operations. She oversees day-to-day Premiere Response operations and human resources including staffing and training. Beth is a strategist who has developed and managed large call centers (400 seats) in multiple locations for several fortune 500 companies. She has led service and quality teams in the financial services, telecommunications, and aviation industries. Beth is a past Chairman of SOCAP International and is an expert in customer service and quality assurance. Beth has conducted workshops and has been a panelist at several SOCAP conferences. She was on United and American airlines' Skytel radio business briefs discussing customer service best practices. Most recently, Beth was featured in the new business book, Changing the Corporate Landscape, by Jean Otte. Beth has a BS in Mass Communications and Speech.
Sam DiLiberto - VP Customer Contact SolutionsSam DiLiberto is VP, Customer Contact Solutions, and is responsible for providing you with the best strategic solution for your company at Premiere Response and American Customer Care.
A customer service expert, Sam has previously managed customer service programs at organizations at the corporate and retailer levels. His start was with the Sony Corporation working in strategic planning, store operations, and customer service. While at Sony, Sam won numerous awards in strategic planning, management and customer service.
Sam has been an active member of SOCAP and has served in various roles on New York Board of Directors for 12 years. He also has held various positions with the The NewYork Jaycees, and the ICSA New Jersey Chapter. He was New York Metro Chapter President of SOCAP in 2000 and was the National SOCAP Membership Chair in 2006. He is an active member of SOCAP, NESDA, CEA, and ATA. Sam holds a Bachelors Degree in Management from Rutgers University.