Resources

Case Studies

Since 2005, Premiere Response has provided exceptional customer service, crisis support and creative solutions for some of the best known Fortune 100 brands. Explore our case studies to understand how we think, how we perform and exactly the kind of vendor partner we will be for your organization.

A Video Snapshot Of Our Work

We’re proud of the work we’ve done with our clients. We’re proud of the obstacles we’ve overcome, the opportunities we’ve identified and the insights we’ve uncovered. Take a quick look at our work.

Thought Leadership: Our Blog

Visit our blog posts for insights and perspectives about how we see customer experience evolving. Through our work and industry engagement, we consistently bring back innovative ideas to our clients. We refuse to stop thinking differently.

News & Events

Find out here about industry events we’re hosting or sponsoring news about our business and its evolution.

Frequently Asked Questions

We are proud of our differentiation as a unique outsource customer service solution for discriminating brands. Find out more about us.

Outsourcing your customer service needs reduces your management time spent on non-core functions and allows for a greater focus on key strategies that drive your business. A partnership with a seasoned contact center, like Premiere Response, allows you to have a best-in-class service solution for your customers without spending a ton of internal resources making it happen. Plus, you get to enjoy all of the experience, technology, and infrastructure that Premiere Response brings to the table.

Premiere Response was born in 2005. As our client list grew, we realized that we “needed a bigger boat” and a way to deliver a more versatile selection of service solutions to our clients and prospects. That’s when we met American Customer Care. American Customer Care has been in business since 1986 with a lot of experience in publishing, sales support, and seasonal ramping. So in 2009 we made it official and now Premiere Response is a division of American Customer Care.

American Customer Care and Premiere Response share 3 core-value pillars: Insight, Adaptability, and Experience. This is the foundation of who are and unites us in how we deliver customized solutions to our clients. Each company has its own focus and expertise, which sets them apart from one another.

The core-competencies of Premiere Response include strategic thinking, project consulting, industry benchmarking, specialized staffing, and recall/crisis support. At Premiere Response, we think outside the box and bring service strategies to you. We are a collaborative partner and bring you new ways to engage with your customers. Our experience in the consumer packaged goods, food/beverage, and pharmaceutical/healthcare industries means we know what service these consumers expect and allows us to exceed those expectations. It also means we have experience with the FDA, HIPPA, recalls, and crisis support. Premiere Response has the expertise to design the consumer journey, implement CRM technology, and hire a specialized staff.

American Customer Care has core-competencies that include scalability, flexibility, optimization, and quality. They have a proven track record of being able to ramp quickly for seasonal volume spikes or unexpected events, are swift and flexible with solutions as your business needs change, and are experts in optimizing operations to meet your service and budget goals. American Customer Care is focused on delivering quality service, and excels with sales, retention, and continuity-based programs across multiple industries including consumer products and retail support.

We would love to understand more about you so that we can recommend a solution. Please visit our Contact Us page and reach out to us.

Premiere Response brings experience, innovative technology, reliable infrastructure, staffing flexibility, and comprehensive data analysis to your business from day one. We can take your customer care strategy to the next level and customize a solution just for you.

American Customer Care is our parent company. Together we have 6 domestic contact centers and a global reach, with a fully remote workforce. American Customer Care has been operational since 1986 and has a wide range of experience including consumer products, electronics, retail/e-commerce, publishing, tech-support, sales, continuity, and seasonal ramping… just to name a few.

We take a lot of time up front to understand you, your business, and your consumers. Throughout the implementation phase we will work closely with you to be sure we understand your expectations and set up the metrics we will use to make sure that we meet those expectations.

We are a full service contact center. We can handle any contact including letters, phone calls, emails, chat, text, consumer reviews, social media, brand communities… you name it, we can do it. We have experience in both B to B and B to C communication and have worked in a number of different industries. We offer the best technology and partner with some of the best technology providers in the industry. Our solutions are customized to fit your need.

We are also experts in crisis management and product recalls. We have handled some of the largest recalls in the U.S. over the past 10 years and can work with you to be sure you have a viable solution in place should a crisis or recall ever happen to you.

We take our time sourcing and hiring our care team. This typically involves a representative profile calibration with our client and a number of interviews with any candidate. Our training programs are designed uniquely for each client, but typically consist of classroom training, side-by-side training, hands-on training, knowledge testing, and monitoring sessions. We also have an on-going quality program that allows our representatives to receive on-going support and feedback from their manager.

Frequently Asked Questions

We are proud of our differentiation as a unique outsource customer service solution for discriminating brands. Find out more about us.

Outsourcing your customer service needs reduces your management time spent on non-core functions and allows for a greater focus on key strategies that drive your business. A partnership with a seasoned contact center, like Premiere Response, allows you to have a best-in-class service solution for your customers without spending a ton of internal resources making it happen. Plus, you get to enjoy all of the experience, technology, and infrastructure that Premiere Response brings to the table.

Premiere Response was born in 2005. As our client list grew, we realized that we “needed a bigger boat” and a way to deliver a more versatile selection of service solutions to our clients and prospects. That’s when we met American Customer Care. American Customer Care has been in business since 1986 with a lot of experience in publishing, sales support, and seasonal ramping. So in 2009 we made it official and now Premiere Response is a division of American Customer Care.

American Customer Care and Premiere Response share 3 core-value pillars: Insight, Adaptability, and Experience. This is the foundation of who are and unites us in how we deliver customized solutions to our clients. Each company has its own focus and expertise, which sets them apart from one another.

The core-competencies of Premiere Response include strategic thinking, project consulting, industry benchmarking, specialized staffing, and recall/crisis support. At Premiere Response, we think outside the box and bring service strategies to you. We are a collaborative partner and bring you new ways to engage with your customers. Our experience in the consumer packaged goods, food/beverage, and pharmaceutical/healthcare industries means we know what service these consumers expect and allows us to exceed those expectations. It also means we have experience with the FDA, HIPPA, recalls, and crisis support. Premiere Response has the expertise to design the consumer journey, implement CRM technology, and hire a specialized staff.

American Customer Care has core-competencies that include scalability, flexibility, optimization, and quality. They have a proven track record of being able to ramp quickly for seasonal volume spikes or unexpected events, are swift and flexible with solutions as your business needs change, and are experts in optimizing operations to meet your service and budget goals. American Customer Care is focused on delivering quality service, and excels with sales, retention, and continuity-based programs across multiple industries including consumer products and retail support.

We would love to understand more about you so that we can recommend a solution. Please visit our Contact Us page and reach out to us.

Premiere Response brings experience, innovative technology, reliable infrastructure, staffing flexibility, and comprehensive data analysis to your business from day one. We can take your customer care strategy to the next level and customize a solution just for you.

American Customer Care is our parent company. Together we have 6 domestic contact centers and a global reach, with a fully remote workforce. American Customer Care has been operational since 1986 and has a wide range of experience including consumer products, electronics, retail/e-commerce, publishing, tech-support, sales, continuity, and seasonal ramping… just to name a few.

We take a lot of time up front to understand you, your business, and your consumers. Throughout the implementation phase we will work closely with you to be sure we understand your expectations and set up the metrics we will use to make sure that we meet those expectations.

We are a full service contact center. We can handle any contact including letters, phone calls, emails, chat, text, consumer reviews, social media, brand communities… you name it, we can do it. We have experience in both B to B and B to C communication and have worked in a number of different industries. We offer the best technology and partner with some of the best technology providers in the industry. Our solutions are customized to fit your need.

We are also experts in crisis management and product recalls. We have handled some of the largest recalls in the U.S. over the past 10 years and can work with you to be sure you have a viable solution in place should a crisis or recall ever happen to you.

We take our time sourcing and hiring our care team. This typically involves a representative profile calibration with our client and a number of interviews with any candidate. Our training programs are designed uniquely for each client, but typically consist of classroom training, side-by-side training, hands-on training, knowledge testing, and monitoring sessions. We also have an on-going quality program that allows our representatives to receive on-going support and feedback from their manager.