Services
Premiere Response offers a comprehensive suite of customer contact center services designed to help solidify and enhance your relationship with existing customers as well as acquire new ones. In addition to just handling their customer contacts, our clients also enjoy CRM consulting, executive level project oversight, sophisticated reporting capabilities, and exceptional operations expertise that comes with an experienced management team. We offer a full array of high level inbound and outbound contact center services for consumer and business interactions:
- Inbound and Outbound Customer Care
- Crisis Planning and Management
- Email Management
- Web Chat
- IVR (Interactive Voice Response) Support
- Tier 1, 2, and 3 Technical Support
- Social Media Monitoring and Response
- Issues Management (e.g., adverse event reporting, quality complaints, damage and warrantee claims)
- Licensed professional services (e.g., dietitians, nurses, technicians)
- Web based CRM Tools, Reporting and Analysis
- Multilingual Capabilities
- Fulfillment Services
- Customer Retention / Saves
- Cross-Selling / Up-Selling
- Order processing
- Outbound sales qualification/Market research
- Third party verification
- Product upgrades and rollouts
- Payment processing (credit card / check by phone)
- Web site Support