For over 25 years Kathleen Brenner has helped define and operationalize clear business visions with a focus on the customer experience in various service industries including hospitality, telecommunications and consumer products. She is masterful at needs gathering, process review/definition and re-engineering, as evidenced by her many contributions to our team and valued clients. Kathleen’s ability to liaise between key stakeholders and technical groups makes her an invaluable member of any project team as well as the Premiere Response senior leadership team.