Technology: CRM Tools
Premiere Response is committed to providing you with a customized CRM solution to meet your Company's need for complete and accurate documentation of customer interactions. We approach your CRM needs with the end in mind: what information and reporting does your company need to make critical decisions based on consumer input?
We utilize a variety of industry standard CRM systems such as Wilke-Thornton CRS, SAP and Astute and we connect to a variety of customer CRM systems. We can also build a customized application for your business or build interfaces with your current business applications.
Through our CRM applications we can:
- Collect consumer demographics
- Document consumer verbatim, product information, customer types, subject of the call, lot codes and hundreds of other pieces of information about a call
- Provide automated email management
- Provide automated web chat services
- Task contacts to agents with various skill levels
- Manage issues such as adverse events and quality complaints
- Provide dealer locator and consumer profile services
- Collect survey data from your customers via live agent or web
- Provide robust reporting including dashboards and graphical summaries and trend analysis
- Integrate with your internal systems to provide essential data to quality, legal, marketing, and other interested parties within your company
- Build an on-line reference tool to house all of your product and process information
The professionals at Premiere Response will help you maximize the use of your CRM database to build valuable relationships with your customers.