Premiere Response is a contact center that focuses on high level customer communications for any sized program. We are a division of American Customer Care®, with 11 call centers in 7 domestic locations.

Located in Central New Jersey, Premiere Response is within a half hour drive from Newark Liberty International Airport. Our convenient location is ideal for fostering a communicative, hands-on relationship with our clients – the key to a successful vendor partnership.

Premiere Response is dedicated to delivering an extraordinary experience for you and your customers. We understand the needs of companies who want to grow their businesses through customer acquisition and loyalty. You will benefit from our consultative approach to programs as we provide you with industry experience and best practices. You can expect robust reporting and analysis and recommendations for processes improvements to benefit your company and improve the customer experience. The bottom line – when you work with Premiere Response, you are also working with some of the best consultants in the industry.

Premiere Response is committed to providing our customers with the quality and attention they deserve from a vendor partner – whether your program is 1 seat or 100 seats.

Our Team

Kathleen Brenner

Kathleen Brenner

For over 25 years Kathleen Brenner has helped define and operationalize clear business visions with a focus on the customer experience in various service industries including hospitality, telecommunications and consumer…

Sam DiLiberto

Sam DiLiberto

Customer service strategist and sales executive Sam DiLiberto has 25+ years experience in the consumer affairs industry. Sam previously managed customer service programs in organizations at the corporate and retailer…

Michele Shane

Michele Shane

Michele graduated from Rutgers University with a BS degree in exercise physiology and sports studies.  For the past 10 years she has focused on all aspects of the call center…

Beth Ziff

Beth Ziff

Beth Ziff brings 30 years of experience to our team, honing her customer service skills in a variety of industries including telecommunications, consumer products and financial services. She has established…