Strategy

Premiere Response combines exceptional service and fine-tuned processes to design unique customized strategies. Our suite of contact center and CRM services will support your B2C and B2B customer care needs. Let us help you solidify and enhance your existing customer relationships and also welcome new ones.

Inbound and Outbound Contacts; Crisis Planning; Email & Chat; IVR Design and Support; Tier 1-3 Technical Support; Social Media Monitoring and Response; Issues Management (adverse events, quality, damage, and warranty claims); Advanced CRM Reporting and Analysis; Multilingual Capabilities; Process Re-engineering; Fulfillment.