Premiere Response offers a comprehensive suite of contact center and CRM strategies designed to help solidify and enhance your relationship with existing customers as well as acquire new ones. In addition to just handling their customer contacts, our clients enjoy a strategic partnership which includes CRM consulting, executive level project oversight, sophisticated reporting capabilities, crisis/issues management and exceptional operations expertise that comes with an experienced management team.

Premiere Response offers a full array of high touch inbound and outbound contact center strategies for consumer and business interactions:

  • Inbound and Outbound Customer Care
  • Crisis Planning and Management
  • Email Management
  • Web Chat
  • IVR (Interactive Voice Response) Support
  • Tier 1, 2, and 3 Technical Support
  • Social Media Monitoring and Response
  • Issues Management (e.g., adverse event reporting, quality complaints,
  • damage and warrantee claims)
  • Licensed professional services (e.g., dietitians, nurses, technicians)
  • Web based CRM Tools, Reporting and Analysis
  • Multilingual Capabilities
  • Process re-engineering and workflow definition
  • Fulfillment Service

Together with our parent Company, American Customer Care, we also offer the following services and support strategies:

  • Customer Retention / Saves
  • Cross-Selling / Up-Selling
  • Order processing
  • Outbound sales qualification/Market research
  • Third party verification
  • Product upgrades and rollouts
  • Payment processing (credit card / check by phone)
  • Website Support
  • Best Practices Review