Michele graduated from Rutgers University with a BS degree in exercise physiology and sports studies. For the past 10 years she has focused on all aspects of the call center from being a representative handling consumer calls to coaching and leading teams. Michele’s experience in call center operations and management has been supporting consumer products programs. She has developed a niche in program implementations, measurement, analysis and process improvement. Her contributions to our team have led to the expansion of the contact center and her role as a senior member of the leadership team. Most recently, Michele has lead our marketing team.
Kathleen Brenner
Director of Operations and Program Implementation
For over 25 years Kathleen Brenner has helped define and operationalize clear business visions with a focus on the customer…
Beth Ziff
VP of Operations
Beth Ziff brings 30 years of experience to our team, honing her customer service skills in a variety of industries…
Sam DiLiberto
VP of New Business Development
Customer service strategist and sales executive Sam DiLiberto has 25+ years experience in the consumer affairs industry. Sam previously managed…