Customer service strategist and sales executive Sam DiLiberto has 25+ years experience in the consumer affairs industry. Sam previously managed customer service programs in organizations at the corporate and retailer levels. His start was at the Sony Corporation, working in strategic planning, store operations, and customer service.
Sam brings various strengths to our team, including his broad networking arena, his energetic style and motivation. He is a highly skilled contact center consultant specializing in the development of programs for the very high level niche marketplace as well as other verticals in service and sales.
Sam has been an active member of SOCAP and has served in various roles on the New York Board of Directors for nearly 20 years. He has held various positions within the New York Metro SOCAP chapter, the New York Jaycees, and the ICSA New Jersey Chapter. Sam was New York Metro Chapter President of SOCAP in 2000 and was the National SOCAP Membership Chair in 2006 and is currently an active member of SOCAP, NESDA, CEA, and PACE. He holds a Bachelor’s degree in Management from Rutgers University.