What We Do

Bringing Premiere Response on board is like hiring a strategic partner focused on smart solutions for all your contact center, crisis management and CRM consulting needs. Let us come up with a customized plan that will work for your business.

Contact Center

Whether you’re looking for a primary contact center to handle all your customer service needs or a secondary backup solution, Premiere Response has you covered.

Crisis Management

Put Premiere Response on the front lines of any product recall, PR crisis, or other high volume event.  Our experienced customer service professionals are trained to react proactively and bring swift resolution.

Consulting

Our experienced CRM consulting is conducted by our core leaders, your trusted Customer Relationship Management resource.

What is CRM?

CRM is Customer Relationship Management, a set of strategies used to handle customer interactions. By staying close to your customers, keeping track of their demographics, likes and dislikes, you can better serve their needs and keep customer relationships strong. At Premiere Response CRM is at the heart of everything we do. From our contact center which meets one-on-one customer needs while collecting data with every interaction to our consulting professionals who not only advise on CRM but actually excel at hands-on relationship building. Premiere Response is your go-to answer for all your CRM needs.

95%

of dissatisfied customers tell others about their experience

56%

of customer interactions happen during a multi-channel journey

70%

of Americans will spend more money with brands that provide good service

59%

of Americans would try a competitors brand because of a bad service experience

Let Premiere Response bring a helpful, brand-consistent voice to answer your customer’s needs.