We provide customer service solutions through inbound and outbound phone, chat, email, text, and social media. We provide fulfillment services, warranty and member service solutions, as customized device trouble shooting solutions for consumer electronics and small appliance brands.
As a division of American Customer Care, Premiere Response offers clients the high-touch boutique experience its known for with a vast network of resources behind it. With 6 domestic locations across the United States and global partnerships in Europe and South/Central America, American Customer Care provides a solid infrastructure for growth and innovation with a global reach.
Our Program Managers are dedicated to their programs. They manage dedicated team leaders and dedicated representatives on each of our client programs to ensure our team reflects your brand voice. We engage our teams in immersive training, consistent and supportive coaching and exceptional service resolution skills training.
How your CRM (Customer Relationship Management) is leveraged to handle your customer interactions is everything. At Premiere Response CRM is at the heart of everything we do. From our contact center which meets one-on-one customer needs, we collect data with every interaction. This data leads to insights our consulting professionals are enlisted to advise on to advance our clients’ business outcomes.