We know our people are critical to the success of our business and your customer experience. That’s why we bring a unique focus to hiring, training and culture.
Beyond a resume or typing test, we dig deeper to ensure we’re hiring the right people for your program. With every product category or industry vertical, we ensure your team is staffed with front line ambassadors who have an affinity for your brand and its purpose.
If we could find a silver lining to 2020, it would have to be that it forced us to test our training and onboarding in a fully remote environment. We are proud to say that we have successfully onboarded and trained entirely new teams and expanded existing programs 100% remotely by sticking to the same methodology with a few remote improvements and necessary twists. We provide constant, consistent, supportive training for every program.
We work closely with our clients to ensure our new hires and existing teams embody your brand, brand voice and culture. Our clients often engage in training session, virtual office settings and other pop-in opportunities to connect with their service team. Our teams are 100% dedicated to one program and that program’s brands, so they have the room and the incentive to become expert brand ambassadors.
Tell us more about what you’re looking for. We want to learn more about you.