People

Premiere Response hires only the most qualified customer contact people to serve your customers. Choose from three customized solutions to fit your staffing needs.

Dedicated

Let Premiere Response form a dedicated team to work solely to your program.

Shared

Premiere Response shared staffing professionals divide their time between multiple programs, normally limited to 2 or 3 clients.

Kiosk

Premiere Response shared staffing professionals divide their time between multiple programs, normally limited to 2 or 3 clients.

Process

At Premiere Response, we combine service and strategy to create a process that is customized to meet the needs of your business.

Service

At Premiere Response we’re all about service.

Strategy

Premiere Response offers a comprehensive suite of contact center and CRM strategies designed to help solidify and enhance your relationship with existing customers

Process Re-Engineering

At Premiere Response we pride ourselves on keeping up with your changing program needs by implementing process re-engineering as needed.

Technology

In our technology training classes, Premiere Response representatives become proficient in using our web based phone and CRM systems. We cover contact documentation, email management, customizing written communications, and other CRM features.

Interactive Intelligence

At Premiere Response, we utilize the most advanced contact center software available, giving us the flexibility and Interactive Intelligence to handle each customer communication in the best way possible.

CRM

Premiere Response is committed to providing you with Customer Relationship Management (CRM) solutions customized to meet your company’s need for complete and accurate documentation of customer interactions.

Integration

Without integration so much of what we do at Premiere Response would fall on deaf ears and blank screens.

95%

of dissatisfied customers tell others about their experience

56%

of customer interactions happen during a multi-channel journey

70%

of Americans will spend more money with brands that provide good service

59%

of Americans would try a competitors brand because of a bad service experience

Trust the Premiere Response team to stay in touch with your customers. We’re ready to answer the call.