Dale excels in assisting leading global brands to manage the critical changes needed to ensure customer service and consumer care strategies are aligned with strategic business objectives. With more than 25 years of industry experience, Dale helps organizations develop and successfully implement strategic plans driven from a customer-first philosophy. He has led Fortune 500 companies’ initiatives with a focus on customer satisfaction and brand loyalty in a multi-channel environment. These include consumer packaged goods, food and beverage, hard goods, apparel, automotive, retail, wine, beer and spirits, restaurants, healthcare/OTC, non-profit and publishing industries.
Dale joins Premiere Response from Elevation Connect, and previous roles with C3i Solutions (a division of HCL Technologies/formerly Telerx), and HGS.