Michael Shea

EVP of Operations, American Customer Care

Mike joined American Customer Care in 1994 and has been instrumental in the building and staffing our contact centers, including the company’s first facility in Montoursville, PA, and then expanding to Altoona, PA. The programs operating out of these centers currently represent approximately $14M in revenue and continue to grow. Mike has developed and delivered contact center programs and management training for a variety of industries and verticals including consumer products, nutraceutical, subscription/continuity, and recurring revenue models, trade publications, travel, market research, and e-commerce.

Mike leads the day-to-day oversight of the operations of our domestic contact centers, including the management teams, administrative personnel, and contact center representatives. His experience with every facet of call center operations, including workforce management, program management, training, quality assurance, and human resources brings valuable guidance to our clients and operational teams.

Mike has a BS in Business Administration from Eastern Connecticut State University.