Our Contact Center is the best in the business!
Premiere Response is a high-level customer contact center that can handle any sized program for a wide variety of industries. Located in Central New Jersey, Premiere Response is within a half hour drive from Newark Liberty International Airport. Our convenient contact center location is ideal for fostering a communicative, hands-on relationship with our clients—the key to a successful partnership.
Our domestic contact center is flexible enough to handle your unique business needs. We offer primary contact services as well as secondary support services for your in-house team. From packaged goods, pharmaceuticals, and healthcare to restaurant, grocery, retail, electronics and more, Premiere Response is prepared to step up and answer the call whether it comes via email, social media, live chat, text or phone.
FACT: When companies engage and respond to customer service requests over social media, those customers end up spending 20% to 40% more money with the company. (Bain & Company)
We are the Voice of Your Brand
Premiere Response hires only the most highly qualified contact center representatives—professionals with degrees, certifications and experience that fit your business needs. Our dedicated customer service professionals are trained with a “We Are” philosophy, taking on your corporate culture, objectives and brand vision. They know and use your products and are prepared to field any question or concern that comes their way. Your customers are in good hands with Premiere Response.
CRM Data Collection & Analysis
Our contact center is prepared to collect customer data using a variety of industry CRM systems or a customized application or interface, based on your needs. This data goes way beyond demographics, including verbatim conversation, product info, customer type, subject of the call, lot codes and hundreds of other details. Premiere Response analysts compile the data and report back with dashboards, graphical summaries and trend analysis you can use.
We constantly receive very nice feedback from customers regarding your service. You make our customers say WOW! And that has always been our goal. Thank you for doing that for us.
Let Premiere Response become your strategic partner in program management. Our program managers identify and react to trends, create solutions and recommend improvements to keep your customers satisfied, brand-faithful and coming back for more.
Premiere Response can provide fulfillment of your CRM program, including coupon distribution, personalized letters, promotional mailings and more. Let Premiere Response treat your customers like gold!
of organizations view customer experience provided through contact centers as a competitive differentiator
of organizations that view customer experience as a differentiator offer multiple contact channels