Dedicated Staffing

Let Premiere Response form a dedicated team to work solely to your program. Our customer contact professionals will embrace your brand’s culture and products to the point where they become an extension of your company. Your dedicated management team includes a program manager who is your single point of contact, along with team leaders assigned based on their industry experience and backgrounds. They are your primary connection to your program, your dedicated team, and your customers.

Shared Staffing

Premiere Response shared staffing professionals divide their time between multiple programs, normally limited to 2 or 3 clients. The shared staffing model is a cost effective solution for clients with smaller programs. Representatives in our shared staffing groups are experts in a specific industry category, such as food/beverage or cosmetics and are completely focused on serving your brand and responding to your customers.

Kiosk Staffing

Co-sourced kiosk staffing delivers professional representatives as an extension of your internal call center group. Calls and email are handled concurrently between your internal contact center and our external kiosk team at one of our domestic customer contact locations. Kiosk staffing extends your capacity to manage seasonal spikes in volume, specific call types, escalations, representatives with specific skills or a potential crisis.

95%

of dissatisfied customers tell others about their experience

56%

of customer interactions happen during a multi-channel journey

70%

of Americans will spend more money with brands that provide good service

59%

of Americans would try a competitors brand because of a bad service experience